Insurance

Pet insurance is designed to help cover the cost of veterinary treatment if your pet becomes ill or is injured. Many insurers offer different levels of cover, helping pet owners manage unexpected veterinary costs and providing financial support when treatment is needed.  

Most pet insurance policies do not cover pre-existing conditions. These are illnesses, injuries, or symptoms that existed before the policy started. Cover can vary depending on the insurer and policy type, so it's important to check your policy documentation carefully and contact your insurer directly if you have any questions about what is covered.  

When your pet receives treatment, a claim can often be submitted to your insurance provider to help cover eligible costs. In many cases, pet owners pay for treatment initially and then seek reimbursement from their insurer. Some insurers may offer direct claim facilities with participating veterinary practices, although availability can vary between insurers and practices.

Our practice teams can assist with the administration of insurance claims and provide supporting documentation where required, helping the process run as smoothly as possible.

Some of our practices may be able to introduce clients to third-party finance providers, where available. Finance products, eligibility criteria and availability can vary depending on the provider and individual practice.

If you're concerned about treatment costs, please speak with your veterinary practice. Our team can explain the options available at your local practice and provide information about the next steps.